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Dès le départ nous avons eu un accueil chaleureux de Guido , qui parle très bien français. De plus ce qu'ils nous a plu , ce fût la propreté des lieux et de la villa. Vraiment un endroit magique et paisible. Très bien situé à 15 minutes de Sienne. Ils ont su très bien combler nos attentes.
[English translation courtesy of Easy Reserve] From the beginning we had a warm welcome by Guido, who speaks very good French. Moreover what we liked the most was the cleanliness of the complex and of the property itself. Truly a magical and peaceful place, ideally located just 15 minutes from Siena. It met our expectations very well.
In addition to a very warm welcome we had the most amazing time while staying at Villa Il Castellaccio. A lovely hidden gem in the midst of Tuscany providing a lot of privacy, has an easy access to all nearby towns and offers picturesque views. The villa itself was very spacious, nicely decorated and clean which made our stay even more excellent!
Our family of seven, three generations were thrilled with our apartment, the scenery and the close proximity to areas of interest. We found the local town of Mercatale had everything that we needed to self-cater in our apartment and we enjoyed our shopping experience. Salvatore, Stefano and Anna were great...we would like to return to this wonderful place.
Although the farmhouse was very comfortable, I do not believe I would book it again for vacation. Our party arrived on Wednesday around 1:30 pm. The family downstairs was very gracious in allowing us to wait in the courtyard until someone came to let us in the farmhouse, approximately 30 minutes even after I had forwarded our arrival time. That was not too bad, but when we attempted to wash our dinner dishes later that day or take a shower we discovered NO HOT WATER. This was relayed immediately to the owner. He stated he would have it fixed the following day. Upon arrival again back to the farmhouse the next day w discovered we were still without HOT WATER. Again owner contacted and were assured it would be fixed. Friday morning after we COLD SHOWERED sgain we returned that evening to find at last we had HOT WATER. During our four day stay at this villa I was only able to receive ONE HOT SHOWER on Saturday morning, the day before we left. For this reason I would not return o this villa.
[Counter comment from the owners] The house has been thoroughly cleaned during the morning of arrival, after the departure of the other guests. Neither the previous guests, nor the cleaning lady told me about problems with the hot water. On September 25, at 9.06 am I received the email from the guests informing me about the failure of the boiler. I immediatly alerted the maintenance technician that arrived shortly after, he went to the property and found the malfunction of the boiler, presumably due to a supply of "dirty" gas , and he cleaned the nozzles. When he finished the job, the boiler worked fine. On September 25 at 21.55 pm I received the email in which the guests informed me that the hot water was lacking again. On 26 September in the morning, the technician went back to the property, completely cleaned the whole boiler and now it is functioning very well. I am sorry about what happened and I understand the disappointment of the guests, but certainly I acted immediatly to resolve the problem, so much so that I sent a technician 2 times in 24 hours; the problem of the "dirty" gas was caused by a third party, the supplier of the gas.
The family were really friendly and very accommodating and helpful. I recommend joining in with the meal they put on for all the guests (20 euros per head), the meal is plentiful and very good. Recommend trying/buying their Olive oil also.
What a wonderful one week stay in the Mugnai Home. Tho the apt is 20 miles from Florence, it was easy to walk to the train station, buy a ticket and see the countryside into Florence SMN station, and then spend the day touring. A car can be rented in the town just north of San Giovanni instead of renting in the Florence traffic hassle. Mario and his family made our stay so much more than we dreamed. They went out of their way to accomodate us time and again. We were very pleased with our choice in the small town of San Giovanni.
excelente estadía, el lugar muy acogedor,
sus propietarios unas personas muy agradables y serviciales , un lugar ideal para descansar y disfrutar de sus virtudes , muy pero muy recomendable.
muchas gracias
[English translation courtesy of Easy Reserve]: Excellent stay, the place is very welcoming. The owners are very friendly and helpful, it is an ideal place for relaxing....really recommended. Many thanks.
Dès le départ nous avons eu un accueil chaleureux de Guido , qui parle très bien français. De plus ce qu'ils nous a plu , ce fût la propreté des lieux et de la villa. Vraiment un endroit magique et paisible. Très bien situé à 15 minutes de Sienne. Ils ont su très bien combler nos attentes.
[English translation courtesy of Easy Reserve] From the beginning we had a warm welcome by Guido, who speaks very good French. Moreover what we liked the most was the cleanliness of the complex and of the property itself. Truly a magical and peaceful place, ideally located just 15 minutes from Siena. It met our expectations very well.